Contact Us

Thanks for stopping by and please feel free to email customer-service@thekidstoystore.com with any questions about our products or webpage. Most emails will be answered within 24 hours.

Please do NOT send returns or exchanges to the following address. The Oceanside address is where our offices are located, not where our warehouse is located.

Ashtonhome
The Kids Toy Store
1268 Cottonwood Drive
Oceanside, CA 92056
customer-service@thekidstoystore.com

Estimated Shipping Delivery Time from Anaheim, CA warehouse.

Shipping Info & Options:

  • Shipping in the U.S. only, via UPS or FedEx, DHL or USPS depending on area & item.
  • Ground: 5-7 business days.
  • 3 Day Select: 3-4 business days. Orders placed after 3:00PM eastern time will require extra day.
  • Next Day Air: 1-2 business days. Orders placed after 3:00PM eastern time will require extra day.
  • Shipping fees are calculated by price, weight & zip code via UPS or FedEx and and are estimated within your shopping cart upon checkout.
  • We do not ship to Puerto Rico.
  • We ship via UPS, Fedex, DHL, and USPS. If you need your order shipped via a specific carrier, please request this in the comments section of your order or send an email to shippingdepartment@thekidstoystore.com immediately after placing your order.
  • If the online store cannot process your shipping quote, shipping will be added to your order. This normally occurs for orders for 10 or more heavier items such as larger coolers.
  • Shipping to APO addresses will require additional information. Please be ready to fax or email as an attachment a copy of your drivers license, credit card, and a signed note saying you authorize the charges to your card. Extra documentaion is required for all orders over $100 to APO addresses. You can scan the documents and sign up through efax.com to easily fax the documents. Our fax number is 760-859-3052.